Consent For Video Counselling:

  • Client(s) understand that only Thrive’s designated, secure platforms (e.g., Webex or Microsoft Teams) will be the means of conducting video sessions with the counsellor. There is no need for clients to download an app to access these platforms.
  • Client(s) login are expected to log in to the platform at least 10 minutes prior to each video counselling session.
  • Technical support is available on-line on the platform or by googling YouTube instructions.
  • Client(s) are responsible for the data usage & any other associated internet costs resulting from video counselling.
  • Video counselling is only available while physically located within the province of Ontario.
  • The location during sessions must ensure 1) privacy & 2) lack of interruptions.
  • To protect your privacy, we encourage client(s) to ensure that their computer/phone/mobile device is password protected in the event of loss.
  • Client(s) must show a photo ID confirming their name and date of birth in order to verify their identity and place of residence.
  • Client(s) understand that the counsellor may determine that video counselling is not, or is no longer appropriate, during the course of the counselling and will discuss other options.
  • Client(s) have been advised of and understand the limits of confidentiality and privacy that are unique to the video counselling process.
  • Client(s) understand that information gathered through video counselling sessions and any other means of electronic communication will be documented in their client file. Video and chat records will not be recorded or stored.
  • Client(s) shall not make or distribute any recording of video, audio, or chat content.
  • Client(s) understand that:
    • Fee paying clients can enter payment information into the system during each video counselling session.
    • E-transfers are available through the counsellor for all other payments. Credit card payments are also available through the counsellor for clients using the Webex or Teams
    • Client(s) understand that half of the fee will be charged if it is determined by the counsellor that the video session cannot be conducted due to the client(s) being located in an inappropriate location or if the client(s) does not log in for the scheduled appointment.
  • All fields marked with an * are mandatory.
  • If you are using a touch screen or a mouse, please sign in the box below. Otherwise entering your legal name in the name field will be taken as your signature.
  • Today's Date: 08/03/2021

June 2021 Thrive’s In-person Counselling Services are now open to the public by appointment on a limited basis. Family Visiting Centres  begin in-person visits starting on June 18th .Virtual services remain available.  Please click here for further details regarding this announcement.