We Respect Your Privacy

We respect and maintain high standards to protect the privacy and confidentiality of our clients. Disclosing client information will occur only with client consent or when required by law.

Our commitment:

Thrive Counselling is committed to protecting the privacy of the personal information of its employees, clients, volunteers, donors, customers and other stakeholders. We value the trust of those we deal with and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that you choose to share with us.

During the course of our service provision, fundraising, various projects and other activities, we frequently gather and use personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that any use of or other dealing with this information is subject to consent. Our privacy practices are designed to achieve this.

Updating of Privacy Policy:

We regularly review our privacy practices for our various activities, and update our policy. Please check back on an ongoing basis for our most up-to-date practices.

For a copy of our full privacy policy please click here.

Contact information:

Questions, concerns or complaints relating to the Thrive Counselling Privacy Policy on the treatment of personal information should be emailed to our Privacy Officer, Chondrena Vieira-Martin, Executive Director at cmartin@thrivecounselling.org.


September 2021 Thrive’s In-person Counselling Services are now open to the public by appointment. Family Visiting Centres  are providing in-person visits. Virtual services remain available.  Please click here for further details regarding this announcement.