Thrive Counselling is committed to excellence in serving all people, including people with disabilities. We are continuously pursuing ways to make our service and space more accessible and we value your input. Please provide any feedback or suggestions to help us improve (PDF). Send us a note, call us, or send an email to

We have taken many steps to improve accessibility. Several steps are listed below for your information:

  • Service animals are welcome
  • Support people are welcome
  • We have a TTY telephone system and pocket talkers – let us know if they are helpful for you.
  • The font size on our website is adjustable – select the size that is best for you.
  •  Fully accessible washrooms at Burlington Centre location are currently available on the main floor.
  • Oakville, Burlington  and Milton offices have an elevator. Georgetown office is on ground level.
  • Burlington and Oakville offices are accessible by public transit.  All offices have free parking.
  • We will post any changes to our physical offices which may temporarily affect accessibility and our committed to making appropriate arrangements during these times.

Please click here for our full accessibility policy.


May 2021 Thrive’s In-person Counselling Services are now open to the public by appointment on a limited basis. Virtual services remain open in all programs. Please click here for further details regarding this announcement.